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ITSM
Services

Everything a company needs from IT, as a managed service or a project.

Choose ongoing support, a one-time project, or both. Each service below can stand alone or be part of a single agreement.

01

IT support

Day-to-day help for your staff: computers, email, printers, software and user accounts. By phone, email, WhatsApp or on site.

Included
  • Helpdesk by phone, email and WhatsApp
  • Remote and on-site support in Baku
  • Computer setup, replacement and upgrades
  • Accounts and access for new employees
  • Email, printer and software issues
  • Regular reports for management
Typical for

Companies without an in-house IT team

Service details
02

Network and infrastructure

Design, installation and management of the servers, networks, Wi-Fi and backups that everything else in your company depends on.

Included
  • Server installation and administration
  • Office network, Wi-Fi and cabling
  • Firewalls and secure remote access
  • Monitoring and alerts
  • Backup and recovery testing
  • Documentation that belongs to you
Typical for

Offices, warehouses, sites and branches

Service details
03

Cyber security

Protection for your company’s data, email and devices against ransomware, phishing and unauthorised access, with the basics done properly.

Included
  • Device protection and updates
  • Email filtering and phishing protection
  • Access control and multi-factor authentication
  • Backup and disaster recovery
  • Security review with a prioritised plan
  • Awareness sessions for staff
Typical for

Any company that handles client, financial or patient data

Service details
04

Cloud solutions

Microsoft 365, Google Workspace and cloud servers: email, files and applications available securely from any office or home.

Included
  • Microsoft 365 and Google Workspace
  • Email and file migration without downtime
  • Licensing review and cost control
  • Cloud servers and virtual desktops
  • Identity, single sign-on and security policies
  • Ongoing administration
Typical for

Companies replacing on-site servers or working across several locations

Service details
05

IP telephony

Modern business telephony: one number for the company, call queues, recording and mobile apps, with lower running costs than traditional lines.

Included
  • Cloud or on-site phone systems
  • Call routing, queues and voice menus
  • Call recording
  • Mobile and desktop apps
  • CRM integration
  • Keeping your existing numbers
Typical for

Sales, customer service and companies with several offices

Service details
06

IT consulting and projects

Independent advice and project delivery: audits, budgets, office moves, system selection and vendor management.

Included
  • IT audit with a written report
  • Annual IT budget planning
  • Office move and new office setup
  • Selection and rollout of systems
  • Vendor and contract management
  • Business continuity planning
Typical for

Owners, directors and management teams

Service details
Two ways to work with us

An ongoing agreement, or a project with an end date.

Managed service

Your IT function, handled by us.

Support for your staff, monitoring, security, backups and a named engineer, all under one monthly agreement. The scope is defined in writing and reviewed regularly.

Talk to usTalk to us
Project

A defined piece of work, delivered and handed over.

A new office network, a move to the cloud, telephony, server replacement. Fixed scope, agreed timeline, one project owner on our side and documentation at the end.

Describe your projectDescribe your project
Contact

Tell us how your company uses IT today. We will show you what a managed service would change.

Office

Caspian Plaza, 14th floor Baku, Azerbaijan